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Takk, Ina! Her er en profesjonell og tydelig engelsk oversettelse av dine generelle vilkår og betingelser, tilpasset for bruk i nettbutikk. Jeg har delt det inn i oversiktlige seksjoner og beholdt den juridiske tonen, samtidig som det er lett å lese:
Terms & Conditions – Ina Stemre Jewelry
1. About Ina Stemre Jewelry
Our company is based in Auli, Norway. The postal address is Fossvegen 9.
To get in touch, please email us at [email protected] with your inquiry and contact details, and we’ll respond shortly.
2. Orders
Once your order is completed, a confirmation will be sent to your email.
The confirmation includes product details, pricing, billing, and shipping information.
If you notice any errors in the confirmation, please contact us immediately at [email protected]
3. Delivery
Normal delivery time is 1–7 business days.
Please note: Orders placed during weekends will be shipped the following Monday.
If your delivery is delayed and we haven’t informed you of an extended delivery time, contact us via email.
4. Pricing
All prices are listed in NOK and include 25% VAT.
We reserve the right to adjust prices due to supplier changes, printing errors, or incorrect information
5. Right of Withdrawal
You have a 14-day right of withdrawal from the day you receive your order.
5.1 How to use your right of withdrawal:
Send an email to [email protected] with your name, address, email, order number, and which product(s) you wish to return.
Products must be returned promptly and within the 14-day period.
You are responsible for return shipping, delivery, and the condition of the items. Please return items well-packaged and in original condition.
We reserve the right to deduct a value loss from the refund if the product is used or damaged.
5.2 The right of withdrawal does not apply to:
For more information, see the Norwegian Right of Withdrawal Act.
6. Complaints & Claims
All products are inspected before shipping. If a product is damaged or incorrect, we will correct the issue at no cost in accordance with Norwegian law.
Please contact us for approval before returning a defective item.
Claims must be submitted immediately after the defect is discovered.
6.1 How to submit a complaint:
Email [email protected] with your name, address, email, order number, and a description of the issue.
If we cannot resolve the issue or replace the item, we will refund you in accordance with applicable law.
We cover return shipping for approved claims.
We reserve the right to reject claims if the product is not defective or damaged. All claims are handled under Norwegian law.
7. Limitation of Liability
We are not responsible for indirect damages caused by the product.
We are not liable for delays or errors due to circumstances beyond our control (Force Majeure), such as labor disputes, fire, war, government decisions, or supplier issues.
We are not responsible for changes in product features made by suppliers or other external factors.
8. Product Information
We reserve the right for any typographical errors and sold-out items.
We do not guarantee that product images reflect exact appearance due to screen settings, photo quality, and resolution.
We always strive to present products as accurately as possible.
9. Cookies
In accordance with the Electronic Communications Act, visitors must be informed that cookies are used.
Cookies are small text files stored on your device to enable various functions.
You can set your browser to automatically reject cookies.
More information about cookies is available [here].
10. Personal Data
By shopping with Ina Stemre Jewelry, you accept our privacy policy and data handling practices.
We protect your privacy and only collect necessary information to process your order.
We never sell or share your data without legal basis.
10.1 What is personal data?
Any information that can be directly or indirectly linked to a physical person.
10.2 What data do we store?
To process your order and respond to inquiries, we store your name, address, phone number, email, IP address, and purchase history.
Data is stored as long as we have a legal basis, such as fulfilling our agreement or complying with accounting laws.
10.3 Legal basis
Your data is processed to fulfill our agreement with you.
Marketing and promotional emails are sent only with your consent.
10.4 What data is shared and why?
10.4.1 Payment Providers
We share your name, address, email, and phone number with our payment providers.
If you choose invoice payment, your personal ID number is also stored.
This is necessary to complete the purchase and prevent fraud.
Payment providers we use: Vipps, Klarna, Nets.
10.4.2 Shipping Providers
To deliver your order, we share your name, address, and contact details with our shipping partners.
Shipping providers we work with: Posten, PostNord.
10.5 Right of Access
You have the right to request a copy of all data we hold about you.
10.6 Right to Correction
You may request that we update incorrect or incomplete information.
10.7 Right to Erasure
You may request deletion of your personal data at any time, unless we are legally required to retain it (e.g. accounting laws).
10.8 Data Controller
Ina Stemre Jewelry is responsible for storing and processing personal data and ensures compliance with regulations.
10.9 How We Protect Your Data
We use industry standards such as SSL/TLS and one-way hash algorithms to securely store and transmit sensitive data.
Our platform is provided by Quickbutik AB, based in Helsingborg, Sweden.
11. Changes to Terms & Conditions
We reserve the right to update these terms at any time.
Changes will be posted online and are considered accepted upon continued use of the site or placing an order.
12. Disputes & Legal Jurisdiction
If a dispute cannot be resolved between the company and the customer, you may contact the Norwegian Consumer Council.
Customers residing in other EU/EEA countries may submit complaints via Consumer Europe.
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